printing pdf jpg problem from windows 10

That should make it compatible for image upload with.

When you do that, another window will appear, allowing you both to name the file and to designate an extension for it via the drop downs available.Īt this point, make sure the image file is named and designated as either a JPG, TIFF, PNG or BMP, then hit OK to save it. When done, your image should appear on your screen within an editing window.Įdit the image as needed via the commands available and then click on 'Send' in the bottom right corner of the command window to save it to a particular folder on the hard drive. When HP Easy Scan loads, and if you plan to scan an image with it, first click on the 'Presets' menu in the program and select 'Scan Photo and Graphics' from within the window, making sure either 'Picture' or 'Picture File' is selected as 'File Type' drop downs available.Īfter that, load the image you want to scan onto the scanning bed and click 'Scan' in the program to do just that. If you do not see HP Easy Scan on your system, then download and install it for your specific printer via this URL: To access the program via the Mac operating system, click on your launcher and then on the HP Easy Scan icon. On a Mac, this involves using the HP Easy Scan program, which should have been installed on your system when you installed the printer. Given this, and without knowing what other steps you've taken to date or what the support team at Ancestry and HP told you, a good first step would be to make sure you are scanning your image in the the way HP recommends you to do so, thus ensuring your input and output values remain the same.

Similarly, text-based or document files must be saved in the following formats to be compatible for upload and integration. Any ideas what I can do?Ī: Judging from what's written above, it sounds like you may be scanning a file in one format but saving it as another format by default. For example, you could be scanning an image but saving it as a PDF instead of a JPG, PNG, TIFF or BMP file.īecause of this, the file, when saved, appears as an image on screen (since PDFs embed and display images and graphics without issue) but after it's been uploaded to, the site treats it as a document because it has a PDF extension and problems arise.Īccording to research on, to upload an image to your account and have that file register as an image after upload, the file must be in the following format. I have spent more than six hours on the phone with HP and Apple support and they could not help.

The PDF format is notcompatible for images with my account. This is regardless of whether I save the file as a PDF or a different option. When I scan a plain black and white document and save it to my desktop via the printer, it always comes over in a photo format.

Q: I use an HP Envy Photo 6255 printer with my new Apple iMac desktop.

Printing pdf jpg problem from windows 10